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Receptionist - Interim / Sports Equipment


Callaway Golf


JOB OVERVIEW

The Receptionist is responsible for answering and assisting or properly directing incoming calls on the toll-free Sales and standard corporate phone lines in a courteous, professional, and efficient manner as well as serving as the Headquarters lobby receptionist. The incumbent will assist in projects as assigned to support the business.

ROLES AND RESPONSIBILITIES

  • Answer and direct an average of 150-250 incoming telephone calls from Callaway’s 800 Sales number and the main 760 line, and appropriately assist and direct callers in a courteous, and efficient manner.
  • Coordinate continuous phone coverage throughout breaks, lunches and special projects.
  • Responsible for keeping management abreast of any technical problems with the phone system or customer complaints.
  • Review after hours voice messages from messaging system and forward to respective employee or department.
  • Responsible for back up for the Headquarters lobby.
  • Assist with additional projects as needed.
  • Meet with Customer Service Manager and Supervisor to discuss call trends and special project responsibilities on a quarterly basis.

    TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

  • Phone Console Experience.
  • Able to effectively communicate in both written and oral form.
  • Excellent Customer Service Skills, including the ability to handle difficult customers.
  • Basic knowledge of MS Word, Excel and Outlook.
  • Dependability and positive attitude.
  • Demonstrated ability to work in an organized and efficient manner while multi-tasking.
  • Basic knowledge of Callaway Golf products desirable.
  • Able to perform data entry accurately and efficiently.
  • Basic SAP knowledge helpful.

    EDUCATION AND EXPERIENCE

  • High School diploma
  • Minimum 6 months related experience required, or equivalent combination of education/experience.

    Callaway Golf is an Equal Opportunity Employer


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