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Summer 2017 Membership Services Intern / Pro Sports


Charlotte Hornets


POSITION OVERVIEW

This is a non-paid internship and is requiring the individual to receive academic credit. The candidate should be, but not limited to, a Junior, Senior or graduate level student.

This internship requires a commitment to assist staff during Hornets games and be able to be in the office 20-40 hours a week.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Responsible for working at all Hornets home games, staffing the Hornets Arena Will Call, Guaranteed Giveaways table, Guest Service Windows, and/or Season Ticket Holder booth on the concourse as needs dictate
  • Perform and review surveys of season ticket holders.
  • Work with Game Operations and all other game staffs with the execution of improvements to the game day experience for all Premium Seat Holders.
  • Proactively communicate in person and via other communication methods with premium seat holders to gauge satisfaction levels, and to inform them of upcoming season ticket holder exclusive events.
  • Help to plan, organize and execute season ticket holder events including, but not limited to first year orientation and open practices.
  • Interact with employees and customers to assist in the resolution of problems and concerns voiced by season ticket holders.
  • Organize and distribute season ticket holder gifts, birthday cards, etc.
  • Assist with research and tracking efforts to determine Season Ticket Holders concerns and interest.
  • Contribute to the day to the day to operations of the membership service department in preparation of daily objectives, game day duties, and the renewal campaign.
  • Manage the client services hotline to assist Swarm Members and Individual Game Buyers who are experiencing issues with their online account manager by using Archtics and CRM database system
  • Take inbound and make outbound calls to customers who need assistance
  • Input information collected from Swarm Members from face-to-face interactions and phone calls into the CRM database to manage and record touch point opportunities
  • Assist in projects related to overcoming renewal objections during role play training sessions
  • Setup and create Swarm365 summer member events
  • Research local businesses in an attempt to host Member Events
  • Secure location, date, and cost for each event

    Perform other duties as assigned by the Director of Membership Services and Vice President of Sales and Services.

    REQUIRED SKILLS, EXPERIENCE, AND ABILITIES

    The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily.
  • Excellent computer skills (Word and Excel required).
  • Excellent oral and written communication skills.
  • Proven organizational and time management skills.
  • Research and analysis skills and experience.
  • Marketing experience preferred.
  • Ability to handle and prioritize multiple assignments.
  • Excellent interpersonal skills.
  • The ability to work well with other departments.
  • Excellent attention to detail
  • Flexibility to work long and irregular hours.

    KNOWLEDGE/SKILLS/ABILITIES

  • Possess a strong ability to manage oneís own time and prioritize tasks when given clearly defined goals and objectives
  • Able to maintain confidentiality and use discretion when privy to sensitive information
  • Strong teamwork skills and the ability to manage their own individual projects
  • Be a flexible and reliable team player, both within own department and the company as a whole
  • Have the ability to thrive in a fast-paced, deadline driven environment
  • Presents self in professional manner and has the ability to interact with all levels of organization and outside contacts.
  • Dependability � consistently at work on time, follows instructions, responds to managerís instructions.
  • Ability to multi-task.
  • Ability to work extended hours including nights, weekends, holidays.
  • Ability to attend company events.

    EDUCATION AND/OR EXPERIENCE

  • Must be able to receive academic credit


  • How To Apply For This Internship





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